Refund Policy

Scope

This policy covers paid orders for one-time Gifiro credit packs. Test orders do not charge real money.

Request a refund

For a Waffo order, open the Buyer Portal from your order confirmation or contact Waffo customer support. Include the order number and describe the issue, such as a duplicate or unauthorized charge, missing credits, or inability to access the service.

Request window and processing

Section 9 and Schedule 1 of the published Waffo Buyer Terms allow buyers to submit a request within 120 days of product delivery. Waffo reviews each request and processes approved refunds to the original payment method within 14 business days of approval. Refer to the terms applicable to your order.

Failed generations

If Gifiro cannot complete a generation on the server, it attempts to restore the credits used for that request. If your balance has not recovered, contact us.

This policy does not limit your rights under applicable consumer law.